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Cannot find Virgin Mobile credit agreement Security Key

amakas
Joining in

anyone can help i lost or deleted m the emails

5 REPLIES 5

Paul_DN
Forum Team
Forum Team

Hi amakas,

Thank you for reaching out to us in our community and welcome back, sorry to see you have been unable to find your Mobile credit agreement, so I can help i will send you an invite into a private chat, once received please click on the envelope to accept.

Regards

Paul.

Mogs209
Joining in

I have the same issue. Please help.  I have an email saying loan agreement complete but my direct debit still coming off my account 

Hi Mogs209,

Thank you for reaching out to us in our community and welcome back, sorry to see you are still having payments taken when you believe the contract has finished, when you take out a Mobile contract you pay 2 amounts, one for the Phone and a separate one for the Tariff, is it only the one payment being taken?

Regards

Paul.

No 2

I am sorry to hear this Mogs209, have you checked the handset contract to see when it should have ended?

Regards

Paul.