Virgin Media Community

[browar]

• Cannot connect to the hot spots when I'm out and about used to do it with my old phone

[enlli]

Do you use the Android App as it seems it doesn't work with Android 11 and 12. 

[Travis_M]

Hi @browar

Thanks for posting on our community forum!

Are you able to advise of the above? Are you using an android?

Regards

[browar]

Using android OppoA16S

[Travis_M]

Hi @browar

Thanks for the reply

When did the hotspot function stop working? Have you received a new SIM or anything from ourselves?

Regards

[browar]

Changed my phone in December its a Contract I'd imagine it would be the same sim 

[Travis_M]

Thank you for your reply @browar

I see, all of the settings on our part are fine and nothing would stop your hotspots working. Have you tried a full reboot of the phone?

Regards

[browar]

Have switched off the phone fully not restart twice

[Travis_M]

Hi @browar

I see, everything on our part is absolutely fine having double checked all network settings etc. I'd suggest contacting Android as this seems like it could be a device specific issue rather than an issue with the SIM card.

Please keep us updated

Regards

[browar]

Its not a virgin phone I'm with EE but my last phone used to pick it up no bother used to sit in one house that didn't have Internet I could pick up his next door neighbours virgin no bother how do I contact Android please