Cannot access 789 from abroad

[wirginmediauser]

Hello, my voicemail PIN is not working and I am unable to call 789 while abroad.

How do I contact support for free to have my PIN reset please?

[John_GS]

Hi wirginmediauser

Thanks for posting and welcome to the community.

Sorry to hear your voicemail PIN isn't working. I will send you a PM now to assist further

Kind regards

[John_GS]

Hi @wirginmediauser

If you click on my profile and the 'good folk to know' section of the community, this confirms I work for Virgin Media. 

I have asked you those questions for security to confirm data protection which when passed, will allow me to sort this out for you

Kind regards,

[wirginmediauser]

Is there a number that I can call from abroad? 789 does not work. Please advise.

[John_GS]

Morning wirginmediauser, the number from abroad would be +447953967967

Kind regards,