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benno17
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Cannot Register or access account

Today I moved from BT to Virgin using the Oomph sim and retained my existing number. Went very smoothly. I am now trying to setup a mobile account (I already have one for the Oomph package) but cannot get past the first screen. Tried 789 on the phone but temporarily not working. Can anyone help please?

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John_GS
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Re: Cannot Register or access account

Hi benno17

 

Thanks for posting. 

 

What issues are you having with the setup, are you getting any error messages?

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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benno17
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Re: Cannot Register or access account

John, thanks for replying. I eventually managed to get through to the help line and a very kind lady sorted it out. Terry

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John_GS
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Re: Cannot Register or access account

Great to hear all sorted, Terry 🙂

 

Is there anything further we can assist with today?

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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benno17
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Re: Cannot Register or access account

No thanks John. Really impressed with Virgin in all respects.

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