Virgin Media Community

[benno17]

Today I moved from BT to Virgin using the Oomph sim and retained my existing number. Went very smoothly. I am now trying to setup a mobile account (I already have one for the Oomph package) but cannot get past the first screen. Tried 789 on the phone but temporarily not working. Can anyone help please?

[John_GS]

Hi benno17

Thanks for posting. 

What issues are you having with the setup, are you getting any error messages?

Kind regards,

[benno17]

John, thanks for replying. I eventually managed to get through to the help line and a very kind lady sorted it out. Terry

[John_GS]

Great to hear all sorted, Terry 🙂

Is there anything further we can assist with today?

Kind regards,

[benno17]

No thanks John. Really impressed with Virgin in all respects.