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FinchM
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Cannot Login Ajax Request Error 0

Attempting to login to my account to check status, as my phone suddenly decided it had no SIM. On pressing login, I get Ajax Request Error 0 and the page freezes with loading circle.
Have tried multiple browsers on PC and Phone, cleared cookies and cache as recommended, and no change.

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Zak_M
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Re: Cannot Login Ajax Request Error 0

Good morning @FinchM 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your mobile. 

 

As a few days have passed since your post, please can you provide me with an update as to how things are? 

 

Kind regards,

Zak_M

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FinchM
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Re: Cannot Login Ajax Request Error 0

Currently the website is working for me, Thank You.

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Zak_M
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Re: Cannot Login Ajax Request Error 0

Glad to here it. 

 

If we are able to assist you further then do let us know. 

 

Kind regards,

Zak_M

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DavidJWalker
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Message 5 of 14
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Re: Cannot Login Ajax Request Error 0

this happens a few times with trying to sign into virgin moblie side only

My Broadband Ping - Virgin Media 350MB


Using Ultimate Volt bundle

Just another VM user trying to help out so my answers may be wrong. If you do like my answer please mark it as helpful; it may help others
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Serena_C
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Re: Cannot Login Ajax Request Error 0

Hi @DavidJWalker,

 

Thanks for your post, are you currently experiencing the same issue?

 

Please do let me know,

 

Best wishes,

 

Serena

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DavidJWalker
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Message 7 of 14
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Re: Cannot Login Ajax Request Error 0

yes now its stuck on ecare-maintenance in url though google chrome now

My Broadband Ping - Virgin Media 350MB


Using Ultimate Volt bundle

Just another VM user trying to help out so my answers may be wrong. If you do like my answer please mark it as helpful; it may help others
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Serena_C
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Re: Cannot Login Ajax Request Error 0

Thanks for letting me know @DavidJWalker, sorry to hear you are having these issues.

 

Can you please try rebooting your phone and leaving it switched off for at least 30 seconds, and then let me know if things are working after this.

 

Kind regards,

 

Serena

 

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DavidJWalker
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Re: Cannot Login Ajax Request Error 0

its on pc whats that is happening with

My Broadband Ping - Virgin Media 350MB


Using Ultimate Volt bundle

Just another VM user trying to help out so my answers may be wrong. If you do like my answer please mark it as helpful; it may help others
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Paulina_Z
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Message 10 of 14
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Re: Cannot Login Ajax Request Error 0

Hi @DavidJWalker,

 

Thank you for getting back to us about this issue, and thanks for providing more information.

 

Can you tell us if you tried to reboot your device, as previously suggested? 

 

Can you tell us if your device is currently up to date with its Software?

 

Please keep us updated on this if you can.

 

Thanks!

Paulina_Z
Forum Team



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