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Tyler1231
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Cancelling parked order

Hi would someone be able to help me cancel an order that has been parked since Monday? I’ve tried getting in touch with the call centre but I haven’t been able to get through at all. I understand everyone is busy  but I would like this done as soon as virgin can, thank you 🙂

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Zoie_P
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Re: Cancelling parked order

Hi Tyler, 

Welcome to forums and thank you for your first post,

I am sorry we are unable to cancel the order through our forum, I would advise you give our mobile team a call you can reach them on 0345 600 0789

thanks,

Zoie

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Tyler1231
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Re: Cancelling parked order

I’ve been trying to get in touch since I’ve made the order and have been unable to do so. Is there really nothing the forum team can do to help me cancel this? I read another post and someone was able to help them cancel it. 

Thank you so much anyway 

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Beth_G
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Re: Cancelling parked order

Hi Tyler1231,

 

Many apologies for the delay in getting back to you. Can you let us know if you've been able to get the order cancelled since posting?

 

If you are still stuck, please do let us know.

 

Many thanks,

 

Beth

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Tyler1231
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Re: Cancelling parked order

Hi Beth, 

no I haven’t been able to get it cancelled since 

thank you 

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Emma_C
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Re: Cancelling parked order

I'm so sorry about this @Tyler1231

I'd love to help with this from here so I'm going to pop you a personal message and grab some details. 

 

I'll do this now and I look forward to hearing back from you soon. 

Emma_C - Forum Team
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Emma_C
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Re: Cancelling parked order

Thanks for letting me help with this @Tyler1231, again I do apologise for the delay but we got there in the end 🙂

Emma_C - Forum Team
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Al03t
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Re: Cancelling parked order

Hi - I've been also having the same problem! I want to cancel my parked order ASAP , and want to order a new monthly phone on a other site.

The chat service is horrible and or is either broken. I do not wish to call as messaging would be alot easier. 

Hoping to hear from someone soon. 

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ruben3
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Re: Cancelling parked order

Hi Forum Team,

I tried to get some help from Customer Service regarding porting my old number from another provider to my new Virgin SIM. However I could not get through to Customer Service either by phone (they cut me off) or through your online chat. In both cases I wasted a lot of time waiting.

Therefore I would like to cancel my order, I am still within 14 day cooling off period. Please can you help me cancel the order by email? Please don't tell me to call 0345 6000 789, the service on that number is appalling.

Kind regards

Ruben

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