Menu
Reply
jono6811
  • 6
  • 0
  • 0
Joining in
203 Views
Message 1 of 5
Flag for a moderator

Cancelling one of my virgin phones

I've recently upgraded my media package which included a new mobile number which i use for a new phone which i bought (the package specified that i couldn't keep my old number).

i'm still paying for my previous mobile phone contract with Virgin which i no longer need.

Can anyone advise how to go about this please.

Cheers

JB

0 Kudos
Reply
Zoie_P
  • 2.53K
  • 123
  • 203
Forum Team
Forum Team
128 Views
Message 2 of 5
Flag for a moderator

Re: Cancelling one of my virgin phones

Hi Jono6811,

thanks for your post 🙂

Are you still in contact with your previous number? If not you can call our team on 0345 600 0789

Thanks,

Zoie

0 Kudos
Reply
jono6811
  • 6
  • 0
  • 0
Joining in
121 Views
Message 3 of 5
Flag for a moderator

Re: Cancelling one of my virgin phones

Hi Zoe

Thanks for your reply. My old phone and number are still active and still needs cancelling.

Jb 

0 Kudos
Reply
Zoie_P
  • 2.53K
  • 123
  • 203
Forum Team
Forum Team
118 Views
Message 4 of 5
Flag for a moderator

Re: Cancelling one of my virgin phones

Thanks for your reply Jon06911,

we do not process connections on here so you will need to call your team on the above number,

thanks,

Zoie

0 Kudos
Reply
jono6811
  • 6
  • 0
  • 0
Joining in
113 Views
Message 5 of 5
Flag for a moderator

Re: Cancelling one of my virgin phones

Ok thanks 

Will do 

0 Kudos
Reply