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Iam7
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Cancelling one mobile number on account

Hi

is there another way to cancel one mobile number on an account? I want to cancel one not in use now completely. I don’t want to transfer elsewhere as still have another number with virgin. Was just on hold on the phone but it was not connected and then referred to here. 
thanks 

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Lisa_CC
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Re: Cancelling one mobile number on account

Hi Iam7,

 

If you just want to cancel it, have you tried following our STAC process? Please see this link for more information and let us know if you have any problems.

 

Thanks,

 

Lisa

 

 

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Iam7
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Re: Cancelling one mobile number on account

How does using a stac work when I don’t what to go elsewhere?

ive tried entering it with my current number first then the number I want to cancel followed by the stac number but it says I can’t do that.

i don’t want to leave virgin altogether just cancel one mobile number contract. Help! 

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Tom_F
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Re: Cancelling one mobile number on account

Apologies for the delayed response - and any problems getting in touch. Unfortunately cancellations aren't something we can help with via the community forum - you would need to speak with the relevant teams on 789/ 0345 600 0789 or via text on +44753 301 6422. 

 

If there's anything else we may be able to assist with please let us know.

 

Tom 

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