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Cancelling my sim only contract

Hi I am trying to cancel a sim only contact (30 day rolling) that I haven't used Since November 2019 but I'm still paying for. I know that everyone is busy at the moment but I'm not having any success getting through on the phone and don't have time to sit on phone for 24 hrs a day. Can someone confirm the telephone number I should be ringing from my mobile please? I hope I haven't been ringing the wrong number lol.

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Re: Cancelling my sim only contract

Do you just want to cancell and not take your number?

Pop your Virgin SIM into a phone and

Text ‘STAC’ and your date of birth (in DD/MM/YYYY format) to 75075 For example: STAC 01/03/1984

You should get a text with a number by return. Give that number to your present supplier and you will be given a date when your Virgin account will end.

I've done on only this week for my daughter 

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Re: Cancelling my sim only contract

Its just a sim I used in my ipad which I don't have any more. Will the same thing work? Thanks for your reply by the way.

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Re: Cancelling my sim only contract

Provided you can text out and receive.

The STAC can be used with any other company.

I did one for my daughter closed the Virgin account by giving the STAC to my spare GiffGaff SIM. Nothing changes on the account you give the STAC to. Doesn't even have to be yours.

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Re: Cancelling my sim only contract

You can also get a STAC via the Mobile Your Account site.
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Re: Cancelling my sim only contract

@BenMcr 

Customer can't get into the account hence the text method

Cheers

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