Hi, I have called virgin mobile tonight to try and cancel a sim only that I pay monthly for and my son no longer needs. The lady on the phone said I had not given the correct email address so could not help me and advised that I call back in 24hrs and try again. I explained to the lady I had not spoken to V mobile in 6 yrs and did not now know the email address I must of given when I requested this second sim. I told the lady I could give my account no and bank account that the monthly payment comes out of, but she still stated that she could not help and I was unable to cancel the sim.
Hi, i have a exactly the same issue. i have obtained a STAC but my new provider says its not recognised.
i have contacted you by phone, but your operator has asked for a security word that i never set up. i was contacted by mobile as a virgin media customer to buy the sim only, and now your operator cannot/will not access my account.
i am at a loss as to how to proceed? my sim only contract has exired.
Sorry to hear of the mobile cancellation issues but thank you for bringing them to our attention via the forums.
Can you confirm if the SIM Only was set up as part fo your media package as an Oomph bundle? If so, the password used to access the account would be the same as that used for your Virgin Media account. This is the password used when calling in to the team.
You mentioned you were given a STAC code, can you confirm if this was six numbers followed by three letters (for Virgin this would be VRG)
i have no idea as regards an oomph bundle sorry. i have tried several times to log into both media and mobile with the same result that my log in details are not registered. i have tried resetting passwords etc, but this too fails.
the stac code is 6 numbers followed by vrg. are you able to cancel this account please? i am also trying to cancel my tv package whilst retaining my broadband via text but progress is extremely slow.