It might be inauspicious for one's first post to be a question that's been asked several times before, but it does appear that if you post separately someone can take some action for you and so forgive me.
I took out a new 12-month SIM-only contract on 20/08/2020. The service was up and running on 25/08/2020 but it is already clear that coverage & quality is way below that expected and predicted on the VM site, so I've decided to terminate the contract within the 14-day period. I can't seem to actually do this - I can't get through on the phone and there's no email address to write to notify VM of my intent. I requested a PAC which came through, along with an early termination charge which I don't think I should have to pay (cooling off period).
1. How can I ensure VM know of my intent to terminate within the cooling off period if I can't phone or email them?
2.If I was to use the PAC with another provider, how would I get the termination charge removed?
I'm really hoping someone here can help, as my frustration level is rising