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Cancelling Mobile Order

Hi,

I recently ordered a iPhone XR.  Unfortunately something happened at what appeared on the order details was not what I had actually ordered.  I spoke to the people at Virgin and they told me that even though it hand't yet been dispatched they could not stop it from being sent out.  They advised refusing the delivery - which I did.  I have since then tried to get in touch with Virgin via phone and text services, but have had no response.  Any idea how I go about making sure that everything is in order and that the insurance is also cancelled?

 

G.

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Re: Cancelling Mobile Order

Hi GLupton,

 

Thank you for reaching out to us.

 

I am sorry to hear that you had this issue when trying to order a new iPhone XR. 

 

So I can have a look into this for you, I would like to invite you into a private, I will send you an invite shortly, please click on the purple envelope to accept.

 

 

Kind regards

 

 

Paul.

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