I phoned Customer Services back in November to finish up my contract for 30 days before my December bill came through. After speaking to a very helpful person I was told my contract had ended and December would be my last bill. In January another bill came through so I phoned again again and very nicely tried explaining that I had cancelled but the customer service agent was very rude and kept talking over me and then hung up on me. I made a an official complaint and was later contacted by someone who went through all the process again and was told that , now my contract was cancelled and that I wouldn't have to pay as they had the record of me ending it back in November. Guess what , they started charging me more for a larger data contract and there was no refunds. I phoned once more and held my breathe and was as patient as possible and again told sorry this will be sorted ....Its not. How do I cancel my contract , I have also tried the texting service , I got a response 10 hours afterwards but was a little late resonding and have to start over again , I get terrible signal and can't just wait hanging out the bathroom window for 10 hours to get 1 bar of signal.... can't help but think this is intentional and I could never recommend Virgin Mobile to anyone. If anyone can advise me on how to end my contract without having to phone or text it would be appreciated please.