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Ywatson_2011
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Cancelled phone contract

I returned a phone and cancelled my contract in July. This is still showing as active on my account and money been taken twice now from my bank! I have already called twice about this! Can someone please help? Thanks. 

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Emma_C
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Re: Cancelled phone contract

Hi Ywatson_2011, 

Thanks for your post and welcome to our community. 

Really sorry that the contract is still showing as active and you're being charged, this isn't good. 

Can I ask if this was for a contract including a handset or a SIM Only deal?

If it was for a handset has the handset been returned? 

 

Let us know and we can assist further. 

Emma_C - Forum Team
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