I returned a phone and cancelled my contract in July. This is still showing as active on my account and money been taken twice now from my bank! I have already called twice about this! Can someone please help? Thanks.
Thanks for your post and welcome to our community.
Really sorry that the contract is still showing as active and you're being charged, this isn't good.
Can I ask if this was for a contract including a handset or a SIM Only deal?
If it was for a handset has the handset been returned?
Let us know and we can assist further.