I ordered a SIM and cancelled it within the 14 days cooling off period, I also received a email saying the sim has been cancelled. However today I was charged by Virgin.
Can you kindly assist please?
Sorry to hear of the issues that you've had cancelling your account with us. I have been able to locate your account from your forum profile and can see that you've spoken to the team, have they been able to get this resolved to your satisfaction?