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Ibs_034
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Cancelled mobile Sim but still being charged

Hi,

I ordered a SIM and cancelled it within the 14 days cooling off period, I also received a email saying the sim has been cancelled. However today I was charged by Virgin. 

Can you kindly assist please? 

Thanks

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Steven_L
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Re: Cancelled mobile Sim but still being charged

Hey Ibs_034,

 

Sorry to hear of the issues that you've had cancelling your account with us. I have been able to locate your account from your forum profile and can see that you've spoken to the team, have they been able to get this resolved to your satisfaction? 

 

 

 

Regards

Steven_L

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