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Cancelled in cooling off period. Still charged early disconnection fee?

Hello,

I took out a contract for 3 mobile phone numbers and was told if I cancelled within the cooling off period I wouldn't have to pay an early disconnection fee.

I found a service that more suited the news so I cancelled within the week I took out the contract. I saw that I was billed last month for the what was agreed on the contract.

I just received an email that a new bill is available and will be taken by DD from my account in November, but the bill will be for a contract buy-out charge (early disconnection fee). When setting up the contract, the lady on the phone assured me that I would not be charged this fee for leaving within the cooling off period, so why did I receive this bill?

I would like for this to be resolved. It was a sim only contract.

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Re: Cancelled in cooling off period. Still charged early disconnection fee?

Hi.

I've been trying to connect to the support via telephone but I have been kept on hold for too long so I had to hang. Is there another way that I can resolve this?

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Re: Cancelled in cooling off period. Still charged early disconnection fee?

Hello

I have escalated to the VM forum team, one of the VM staff will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Cancelled in cooling off period. Still charged early disconnection fee?

Thank you for the post CASena and welcome to our community.

 

I'll pop you over a private message so we can confirm and get this corrected.

 

Thanks, Emily.

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