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Cancelled delivery/account

I ordered a phone with you which was supposed to arrive today, however it did not arrive and I was told by the courier that the order had been cancelled by Virgin mobile. I want to know why you set up an account, credit agreement and direct debit only to cancel the delivery of the phone?! Needless to say I will not be paying for something I have not received. 

I have tried every way to get in touch with you but it seems virtually impossible - nobody answers anything. Can somebody please help me

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Re: Cancelled delivery/account

Hi Jojo720, 

Thanks for your post and welcome to our community. 

Very sorry for the delay in getting back in touch, we have been busier than usual. 
 

I'd also like to apologise that your order has been cancelled, this isn't what we like to hear at all. 

If you still need help with this then please reply to my personal message and I can help from there. 

Emma_C - Forum Team
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