Virgin Media Community

[mattandhannahbu]

I have requested the cancellation of a sim only plan, the number stopped working, so I assumed the cancellation was done.  I started using my new sim.  But today I have been emailed with a further bill from the sim only deal? It's so frustrating not being able to live chat VM as could just ask the question rather than waiting hours on hold.  Anything else I can do? 

[Chris_W1]

Hi mattandhannahbu, thanks for the message and sorry to hear that you are having issues with the billing since the cancellation, can you confirm if you have managed to get this resolved or still require assistance with this. Does the bill charge after the said disconnection date? Chris

[mattandhannahbu]

Hi, no still not sorted.  I managed to get a response from the text line but they just said I need to call up.  It's super frustrating as I don't really want to spend my weekend sat on hold waiting for a response. Last time I tried to call and it was on hold for 30 minutes before I gave up.  Can't believe something so simple as a cancellation can't just be done online? 

[Zoie_P]

Hi Mattandhannahbu,

Thanks for your post and I am sorry to hear this.

We cannot process cancelations via our forums. You will need to call our team.

Zoie