Virgin Media Community

[lenaburag]

I cancelled VM TV and Broadband today and after than they transferred me to O2 to cancel the SIM but of course the transfer failed. What is the best way for me to keep my o2 number and cancel this part? With the rise I will be paying over £35 a month for their SIM.

[enlli]

Big problem. Virgin made promises on behalf of O2 which O2 know nothing about!

Their agents have no way to cancel on their systems!

Virgin sold it, Virgin should sort it, but they won't.

This is coming up on the O2 Community as well.

[Travis_M]

Hi @lenaburag 

Thanks for posting on our community forum and sorry to hear about the issue with the SIM package.

If you contact O2 via any of the options here they'll be able to cancel this SIM off for you or provide you with a PAC code if you would like to keep your O2 number and take this elsewhere.

Regards

[enlli]

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@Travis_M wrote:

Hi @lenaburag 

Thanks for posting on our community forum and sorry to hear about the issue with the SIM package.

If you contact O2 via any of the options here they'll be able to cancel this SIM off for you or provide you with a PAC code if you would like to keep your O2 number and take this elsewhere.

Regards

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But on the O2 forum people who have done that have been refused