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Cass2000
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Cancelled Sim contract but still being charged

I had cancelled my contracted sim after about two years a few months ago and just received a letter today saying that I’m still being charged 

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Emma_C
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Re: Cancelled Sim contract but still being charged

Hi Cass2000, 
 

Thanks for your post and welcome to our community. 

Very sorry to hear you're still being charged for a contract you cancelled, this isn't good. 

When you cancelled did you contact us and give us your 30 days notice? 

If not then the contract would continue but we can have a closer look at this. 

I'll pop you a personal message now and we can grab some details 🙂

Emma_C - Forum Team
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