I received three emails, 1 regards my order being cancelled as I didn’t provide email signature, 2 asking to contact fraud dept and 3 (after the first two) confirming a direct debit has been set up.
1. I’m pretty sure I followed instructions and Virgin’s own guidance says they cancel after 48 hours of not receiving e-signature; it was less than 24 hrs. 2. I can’t raise the fraud dept on the number provided. 3. you confirmed the direct debit being set up 7 hours after cancelling order.
I would be grateful for anyone who can shed light on this confusing medley of emails.
Thank you for reaching out to us in our community and welcome, I am sorry toi hear when canceling your order for a mobile phone you haven't had proper confirmation it has been done correctly.
I have tried to have a a look for your account our end however wasn't able to find anything, it sounds like it may have been cancelled in time, you can contact us Via SMS please text the issue you are having to 07533051809, they are available Monday to Sunday 8 am till 8 pm, the team will aim to respond within 24 hours.