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Daftscotsman
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Cancelled Mobile Phone Order

I received three emails, 1 regards my order being cancelled as I didn’t provide email signature, 2 asking to contact fraud dept and 3 (after the first two) confirming a direct debit has been set up. 

1. I’m pretty sure I followed instructions and Virgin’s own guidance says they cancel after 48 hours of not receiving e-signature; it was less than 24 hrs. 
2. I can’t raise the fraud dept on the number provided. 
3. you confirmed the direct debit being set up 7 hours after cancelling order. 

I would be grateful for anyone who can shed light on this confusing medley of emails. 

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Paul_DN
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Re: Cancelled Mobile Phone Order

Hi Daftscotsman,

 

 

 

Thank you for reaching out to us in our community and welcome, I am sorry toi hear when canceling your order for a mobile phone you haven't had proper confirmation it has been done correctly.

 

I have tried to have a a look for your account our end however wasn't able to find anything, it sounds like it may have been cancelled in time, you  can contact us Via  SMS please text the issue you are having to  07533051809, they are available Monday to Sunday  8 am till 8 pm, the team will aim to respond within 24 hours.

 

Kind regards

 

Paul.

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