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islaS1970
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Cancellation

Dear Sir/Madam
I received a request for payment from yourselves via email. 
On the 30th December 2020 I made last payment due and on the same day I cancelled my month to month contract with yourselves via my account. The STAC number issued by yourselves is as written below. I have not used the SIM since 13/12/2020 as I changed to a new provider in the European Union. 
This was my understanding of your procedure for cancellation. If it is not then I don’t understand what your policy is. 
STAC
[REMOVED]

Regards
Isla Sinclair
[REMOVED]
 
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
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apcyberax
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Re: Cancellation

Stac codes will only cancel the contract if you give the code to your new provider when signing up
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enlli
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Re: Cancellation

To add, that provider has to be a UK network

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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islaS1970
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Re: Cancellation

I’m not in the UK, I live in Spain and have a Spanish provider now. So what happens when I need to cancel. It’s not quite clear in the cancellation section. 

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apcyberax
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Re: Cancellation

you need to call in and give your 30 days notice
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