Virgin Media Community

[islaS1970]

Dear Sir/Madam

I received a request for payment from yourselves via email. 

On the 30th December 2020 I made last payment due and on the same day I cancelled my month to month contract with yourselves via my account. The STAC number issued by yourselves is as written below. I have not used the SIM since 13/12/2020 as I changed to a new provider in the European Union. 

This was my understanding of your procedure for cancellation. If it is not then I don’t understand what your policy is. 

STAC

[REMOVED]

Regards

Isla Sinclair

[REMOVED]

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[apcyberax]

Stac codes will only cancel the contract if you give the code to your new provider when signing up

[enlli]

To add, that provider has to be a UK network

[islaS1970]

I’m not in the UK, I live in Spain and have a Spanish provider now. So what happens when I need to cancel. It’s not quite clear in the cancellation section. 

[apcyberax]

you need to call in and give your 30 days notice