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Cancellation problem!

Hi, Iv been trying desperately to cancel both my contracts with virgin as Iv moved to a new provider. 
The customer services says the department is closed and to head online for help, I have done this but hit a wall! 
my account info is apparently not recognised (I don’t have one it would seem!) and I can’t find an email address by which to contact Virgin media mobile in order to help get this sorted! 
I don’t want to simply go ahead and cancel my direct debits (my contracts are well and truly up, we’ve had them for about 6 years and simply never upgraded!) But I also don’t want to continue on having to pay 2 providers for a total of 4 bills! 

can anyone help?? Is there an email address I can contact them with?? 

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Re: Cancellation problem!

Hi Lisa-Marie1980,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you've had some trouble contacting us to cancel your account.

 

This isn't something we're able to help with from here, but I can confirm the movers department are open.

 

If you can please try them again on 150/ 0345 454 1111 or alternatively you can text them on +44753 305 1809.

 

Alex_Rm

 

 

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