Virgin Media Community

[Sharonhearn]

Can someone please let me know how my daughter can cancel her virgin media subscription, due to fleeing her home due to domestic violence? She has a MARAC order in place, due to high risk DV victim and has fled her home and is currently homeless and waiting to put in to a refuge. 
Any advice will be very much appreciated? 

[crany]

Hi this link tells you how to a cancel you virgin mobile account https://www.virginmedia.com/help/virgin-mobile-how-do-i-cancel-my-contract if your on a pay monthly you may be charged a Early Disconnection Fee if you leave before your minimum term

[Zak_M]

Good morning @Sharonhearn 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear of the current situation of your daughter, normally we wouldn't be able to Cancel accounts from here, however given the mitigating circumstances, I would like to take a further look into this. 

Are you able to let me know if you would be able to pass DPA on behalf of your daughter? 

Kind regards,

Zak_M