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Sharonhearn
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Cancel subscription due to domestic violence

Can someone please let me know how my daughter can cancel her virgin media subscription, due to fleeing her home due to domestic violence? She has a MARAC order in place, due to high risk DV victim and has fled her home and is currently homeless and waiting to put in to a refuge. 
Any advice will be very much appreciated? 

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crany
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Re: Cancel subscription due to domestic violence

Hi this link tells you how to a cancel you virgin mobile account https://www.virginmedia.com/help/virgin-mobile-how-do-i-cancel-my-contract if your on a pay monthly you may be charged a Early Disconnection Fee if you leave before your minimum term
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Zak_M
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Re: Cancel subscription due to domestic violence

Good morning @Sharonhearn 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear of the current situation of your daughter, normally we wouldn't be able to Cancel accounts from here, however given the mitigating circumstances, I would like to take a further look into this. 

 

Are you able to let me know if you would be able to pass DPA on behalf of your daughter? 

 

Kind regards,

Zak_M 

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