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AshW92
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Cancel my contract within 14 days

Hi all, I am currently within my 14-day cooling off period and want to cancel my service, however I can't call to speak to anyone to do this. I can't find a live chat option, and requesting a PAC code tells me I will be charged £45 even though I shouldn't be charged anything.

 

Can someone please point me in the right direction?

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John_GS
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Re: Cancel my contract within 14 days

Hi AshW92

 

Thanks for posting and welcome to the community. 

 

My apologies for the delayed reply. Have you been able to get the PAC since posting?: 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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