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Fionacooney
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Cancel Virgin Media Roaming Add On

Hi there, 

I was on the my Virgin media website checking roaming data add on options as I am on holidays in Spain (I’m from Ireland) and have ran out of roaming data. However, when I went on the website it started glitching and it forced me to buy a roaming add on for the US and Canada which I didn’t want or need. I want to get a refund as I won’t be using this add on plan. I have tried using the WhatsApp support (the response was that because of covid it’s too busy and to use the phone number), ringing multiple support phone numbers (out of hours), online chat (it doesn’t deal with mobile support) and I can’t get any help at all. 
im extremely annoyed now that there are no options for support that I can find at all. 
I would greatly appreciate any help. 
thanks, 
fiona

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enlli
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Re: Cancel Virgin Media Roaming Add On

Are you with Virgin Ireland? This is Virgin UK and is entirety separate company.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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