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noofo
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Cancel Rolling Contract

I have a contract phone and it came with a sim and rolling contract for the data and calls etc. I no longer use the phone at all so want to switch to pay as you go or just cancel the sim plan. I tried to request a STAC but this said I'd have to pay £154 which is the price of the phone contract I have left?

I've tried phoning 789 and there's NO options to speak to anyone available it just insists they send me a link via txt. Online account only has options to switch to a more pricier plan.

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noofo
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Re: Cancel Rolling Contract

Can anyone help please?

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noofo
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Re: Cancel Rolling Contract

Online live chat (real person) insisted I call 789 as they can't cancel or swap online. That just sends a link to the generic help pages. I've tried texting the help number 07533016422 but they only reply every morning asking me to reply "yes" to carry on chatting. Useless. I have a STAC code but can only use that to switch networks which I can't do as don't have another provider.

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noofo
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Re: Cancel Rolling Contract

I spoke to another person on 789 and they insist I can't cancel my 30 day rolling contract as it's linked to a freestyle handset loan. When I request a STAC code online it says I will be charged £154. If anyone can help me that would be great. Thank you.

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Gareth_L
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Re: Cancel Rolling Contract

Hello noofo

Sorry to hear this and thanks for letting us know 

First can you do this please 

Log in to your Virgin Mobile account.
Select 'My Account'.
Select 'Check your contract details'. You'll find your end date here. 

Gareth_L

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enlli
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Message 6 of 7
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Re: Cancel Rolling Contract

789 have been putting out you can't cancel the airtime part of a freestyle contact for years. It seems nobody higher up in Virgin wants to correct them.

If you get a STAC code a friend or a family member can apply it to their phone. Nothing happens to their account.

Did one a couple of months back for my daughter.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Gareth_L
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Message 7 of 7
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Re: Cancel Rolling Contract

Hello noofo

Have you been able to get this sorted since my last post to you

Were still here to help if you need any 

Gareth_L

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