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Cancel Mobile Account

I requested my account to be cabled 3rd February 2020.

I left my direct debit setup as the payment is due end of the month, the DD was canceled beginning of March to allow for Februarys payment to be completed.  However, I was still billed in March and again in April. 

Please can someone advise why im still being billed I haven't used the phone this year at all. 

I cancelled due to getting a work phone and not wanting to carry 2 around. 

How do I cancel my account.

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