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samperrett1
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Can virgin mobile be used in USA ?

HI all. 

I'm on holiday in Florida and my phone hasn't got any reception and now it won't connect to WiFi ! I've tried everything I can think of to resolve the problem but still not connecting . any help would be appreciated 

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Ashleigh_C
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Re: Can virgin mobile be used in USA ?

Hi there @samperrett1

 

Thank you so much for your post and welcome back to the forums! 

 

I'm so sorry to hear you are facing this issue! 

 

Did you receive a text message upon arriving? Have you also tried rebooting the handset and selecting a network manually? 

 

Thank you

Ash_C
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samperrett1
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Re: Can virgin mobile be used in USA ?

Hi, no I haven't received a text and I have tried to manually change the service to the two available but nothings seems to work .😔
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Ashleigh_C
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Re: Can virgin mobile be used in USA ?

Thank you @samperrett1

 

Have you been able to try rebooting the handset at all? 

 

What steps have you done so far with the phone to try and get a connection? 

 

 

Ash_C
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