Virgin Media Community

[samperrett1]

HI all. 

I'm on holiday in Florida and my phone hasn't got any reception and now it won't connect to WiFi ! I've tried everything I can think of to resolve the problem but still not connecting . any help would be appreciated 

[Ashleigh_C]

Hi there @samperrett1

Thank you so much for your post and welcome back to the forums! 

I'm so sorry to hear you are facing this issue! 

Did you receive a text message upon arriving? Have you also tried rebooting the handset and selecting a network manually? 

Thank you

[samperrett1]

Hi, no I haven't received a text and I have tried to manually change the service to the two available but nothings seems to work .😔

[Ashleigh_C]

Thank you @samperrett1

Have you been able to try rebooting the handset at all? 

What steps have you done so far with the phone to try and get a connection?