I can’t see my virgin mobile bill in my account. I can’t see anything in my account - it just says to call 789??
I need to see my mobile bills!
Really sorry you're unable to view your bills online, this isn't good.
I'd also like to apologise for the delay in getting back in touch, we have been busier than usual.
Are you able to view any details at all?
If not then please reply to my personal message I'm sending now and we can sort things out from there, we can also ensure your bills are sent via email as well if needed.
I look forward to hearing back from you soon.