Can't turn roaming on

[Chrissy_66]

Please help I've been setting myself up for a holiday in Lanzarote and just found out I can't turn on roaming it just says. 'This action cannot be carried out as the Financial account has a soft lock active'.

What do I do all my tickets and maps are online I need to be able to use my data abroad otherwise I can't get around or use any of the Etickets I've paid for.

Please I need to unlock my account 

[David_Bn]

Good Morning @Chrissy_66, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the issue you're facing with the soft lock on your account.

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn

[Nataliee]

Help! I am going to Cyprus tomorrow and also need to turn my roaming on asap!! Please help me 

[Nataliee]

Hi, did you manage to turn your roaming on? I go to Cyprus tomorrow and I’m unable to do it! Please help 

[Chrissy_66]

Not yet no, I'm hoping the virgin team can help me before I go l, i'm so anxious at the thought of having to scramble around to get internet access. Hopefully they'll be able to help you too. Let me know if you get access to your roaming 

[Nataliee]

Thanks, when do you go? 

[Chrissy_66]

I go on Thursday afternoon, what time are you going tomorrow?

[Nataliee]

I fly 9am tomorrow morning. Dont think I’ll be getting it sorted. STRESSED