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Can't sign into mobile account

Hi can someone from virgin media contact me please. I've managed to rest my password but I can't sign is as I'm stuck in a robot verification loop. Can't get thru to customer service and I'm getting incredibly frustrated 

Thanks

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Re: Can't sign into mobile account

Hello ebbhett

Let me help you on this one

Can you check the purple envelope top right of your screen 

Gareth_L

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