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Leahbreckon96
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Can’t send texts or make calls

Hi I’m new here. 
so basically i can’t make calls, send texts or use data on my phone. My bill isn’t due to be paid until the 28th September and I use my phone allot due to health reasons all my bills are paid up to date and I’ve tried putting my sim in a different phone and trying different things what virgin have suggested on there page. I can receive calls no problem. 

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Beth_G
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Re: Can’t send texts or make calls

Hi Leahbreckon96,

 

Thanks for posting and welcome to the community! So sorry for our delayed response and for the issues you've been having with your mobile service.

 

Have you been able to get some help since posting? If not, can you tell me if putting a different SIM in your handset allowed you to receive calls and texts OK? 

 

Many thanks,

 

Beth

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