Virgin Media Community

[RockMobster]

I can't send or receive SMS messages over wifi. 

I'm using Android on a Samsung Galaxy A90 5G and WiFi calling works fine for calls. Mobile signal is virtually non-existent in my house so not having SMS is a real PITA. 

Please can someone help?

[ps2mint]

This has been an issue with Virgin for well over a year. It has (sort of) been acknowledged as a problem but they are taking ages to resolve it. Things got so bad that I had no choice but the leave them!

[Steven_L]

Hey @RockMobster,

Welcome to the community and thanks for your post about your mobile issues.
 

I'm sorry that you haven't been able to use your text messaging services and for the late reply.

Have you been able to get this looked into further since you posted? Are you able to send text messages via the normal method, when you have signal?

Does this problem happen via Whatsapp or Facebook messenger?

Regards

Steven_L

[RockMobster]

Thanks for your response.

No, no one has looked into it.

Yes I can send and receive sms messages when I have mobile signal.

Facebook messenger and WhatsApp both work fine on WiFi or mobile.

[Gareth_L]

Hello RockMobster

Quick question if that is okay 

Are you able to receive SMS Messages?

Gareth_L

[RockMobster]

I can receive sms messages when I have mobile signal  but not on WiFi.

[Gareth_L]

Thanks for replying RockMobster

I am just going to look into this for you 

Can I send you a Private Message to get account details 

Gareth_L

[RockMobster]

Sure. Thanks.

[enlli]

This was posted by a member of the team in the Very Long Thread on this topic just recently.

It is currently still under investigation, under the reference: P010428646

We are sorry for the inconvenience and frustration caused. I assure you that our teams are working hard on a resolution but sadly it's not an over night fix.

The thread is 10 months old!

[RockMobster]

TBH, this is pretty poor. Since Covid Vaccination invites are being send out by SMS and people are currently being instructed to stay indoors I could miss my invite or may already have done so. I can't by the only one in this situation either.