Having tried phoning 789 and giving up waiting and no point pressing 1 to start a text conversation as I wasnt receiving (or sending) texts, I had a look at other threads on here to find innumerable people have had the same problem which is solved by turning wifi calling off. I didn't know where that was at first so turned wifi off completely and lo and behold messages from days ago came through, including cancellation of a flu jab that was supposed to take place today.. I've since found and turned off wifi calling and am still receiving texts. This is clearly an issue with Virgin and I'm surprised and diappointed that this hasn't been made clear to all subscribers sooner.
Yes thanks spent 45 min on the phone to 789 finally they sent a new sim out but to activate the sim I had to send a text to get started couldn't send text from the phone that was the original problem so another 45 on the phone but sorted now thanks