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bigkeithx
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Can't send or Forward Emails from iphone6

Hi 

Can anyone help please, the last 5days I've been unable to send or forward emails on my iphone6 and i-pad. I have no problem when I send or forward emails on my PC, also I have no problems when I use Yahoo or G-mail and when I change to 4G no problems, any help would be truly appreciated. 

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John_GS
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Message 2 of 11
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Re: Can't send or Forward Emails from iphone6

Hi bigkeithx

 

Thanks for posting. My apologies for the delayed reply and the email issues.

 

Have you resolved this since posting? If not, can you try and remove the email from the phone and re-add it to see if this sorts things?

 

Please keep me posted

 

Kind regards,

John_GS
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bigkeithx
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Message 3 of 11
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Re: Can't send or Forward Emails from iphone6

Hi John

No I have not resolved it, but it's better than it was if that makes sense, I send an e-mail then get an error message then a couple of minutes later it gets sent, crazy.

Bigkeithx   

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John_GS
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Message 4 of 11
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Re: Can't send or Forward Emails from iphone6

can you try and remove the email from the phone and re-add it to see if this sorts things?

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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bigkeithx
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Message 5 of 11
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Re: Can't send or Forward Emails from iphone6

Hi John

I have deleted Virginmedia Mail Account, then added again and it's still the same thanks.

Bigkeithx

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bigkeithx
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Message 6 of 11
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Re: Can't send or Forward Emails from iphone6

Hi John

Had a call from Virginmedia Tech they told me that I will have a problem, because I'm using the Mail app on the iphone and not the Virginmedia app on my iphone 6. But for a small charge (£50) they can rectify the problem. I said I'm not paying that and there the conversation ended.

Big Keithx 

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Johnboy5
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Message 7 of 11
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Helpful Answer

Re: Can't send or Forward Emails from iphone6

Hi

 

have you tried adding the email account manually? (not just adding the email address and password)

 

Have a look at this, it may work for you

 

https://www.e-mailsettings.com/iphone/virgin-mail-setup

 

 

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bigkeithx
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Message 8 of 11
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Re: Can't send or Forward Emails from iphone6

Hi 

Thanks for the info, however I've already tried that option and it did'nt work. In fact I tried it just now and still no joy, thanks once again.  

BTW its still not sending or forwarding

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Emma_C
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Message 9 of 11
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Re: Can't send or Forward Emails from iphone6

Hi bigkeithx, 

Really sorry for the delay in picking this up. 

Due to the delay can I ask if this has been resolved for you yet? 

 

There wouldn't be a charge for using this service. 

Are you able to use it normally on any other devices or browsers?

 

 

 

 

Emma_C - Forum Team
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bigkeithx
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Message 10 of 11
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Re: Can't send or Forward Emails from iphone6

Hi Emma

No it's not resolved I still have the problem, it only happens with Apple iphone and ipad, works fine on my PC. Spoke to Apple support and they say the problem is with Virgin and not the handsets, Virgin say it's because I'm not using the Virginmedia Mail app and they can rectify the problem for a fee, what did you mean by "There wouldn't be a charge for using this service."?

bigkeithx

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