Menu
Reply
NickyJones
  • 4
  • 0
  • 0
Tuning in
457 Views
Message 1 of 4
Flag for a moderator

Can't ring US number from my UK mobile

Hi All,

I've been trying to ring some landline numbers in the US (I'm aware of the charges) but I keep getting a message saying ' Sorry, the number you have called is not available' or 'sorry, there is no reply'. I've checked with someone's landline and they are able to get through. 

Within the My Virgin Media App I've disabled the Premium call barring and international call barring but I still can't get through.

I've been calling the numbers in the correct format too ( 00 1 area-code 7-digit-number).

Does anyone know why I'm getting these error messages or is it likely that these numbers have blocked overseas mobile numbers?

Thanks in advance, 

 

0 Kudos
Reply
enlli
  • 9.51K
  • 1.43K
  • 2.74K
Very Insightful Person
Very Insightful Person
432 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Can't ring US number from my UK mobile

Is your spending cap high enough to accommodate the charges?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

NickyJones
  • 4
  • 0
  • 0
Tuning in
422 Views
Message 3 of 4
Flag for a moderator

Re: Can't ring US number from my UK mobile

That works, Thanks
0 Kudos
Reply
Chris_W1
  • 5.73K
  • 249
  • 371
Forum Team
Forum Team
382 Views
Message 4 of 4
Flag for a moderator

Re: Can't ring US number from my UK mobile

Hi NickyJones, thanks for the message. I am sorry to hear that you were having issues with making calls to the US, and it does sound like this was to do with the spending cap, can you confirm if this is now increase and you are able to make the calls? Please let us know. Chris

0 Kudos
Reply