Virgin Media Community

[Tamfunk]

I've been trying to reset my Virgin Mobile password. After I enter a new password and then confirm it, the 'Send' button will not work to complete this.

I've tried this on three different browsers with the same result.

[Ashleigh_C]

Hi there @Tamfunk 

Thank you so much for your post and welcome back to the forums! 

I'm so sorry to hear that you are facing these issues with resetting your password! 

Can I just check have you also been able to try resetting this via the My Virgin Mobile app? 

Thank you

[Tamfunk]

Yes, I started with the app. When my password didn't work I clicked 'forgot password' which takes me to a browser to go through the reset process. 

[Ashleigh_C]

No problem and thank you for confirming! 

I'll pop you a PM so we can into this a little further, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.