on 27-04-2022 16:28
I've been trying to reset my Virgin Mobile password. After I enter a new password and then confirm it, the 'Send' button will not work to complete this.
I've tried this on three different browsers with the same result.
on 27-04-2022 17:41
on 27-04-2022 18:39
Yes, I started with the app. When my password didn't work I clicked 'forgot password' which takes me to a browser to go through the reset process.
on 27-04-2022 18:41
No problem and thank you for confirming!
I'll pop you a PM so we can into this a little further, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
Thank you.