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cmaryt
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Can't register online - no security question

i cannot register my account as I have no security question or password because I bought the Virgin sim through Carphone Warehouse. I have changed the Virgin phone number to my old number by PAC code. Please help me sort this.   

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enlli
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Re: Can't register online - no security question

It's a longstanding problem with Carphone Warehouse 

Flagged your post to the team

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Gareth_L
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Re: Can't register online - no security question

Hello cmaryt

Sorry to hear this. 

Have you tried the word we ask if you were ever to call us

This would be the password for the online account 

Gareth_L

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cmaryt
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Re: Can't register online - no security question

thanks for the suggestion but my problem is that I haven't got such a word.

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Ryan_N
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Re: Can't register online - no security question

I will pop you over a private message so I can get this sorted. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
Ryan_N
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Re: Can't register online - no security question

Not a problem at all. Glad I could help 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk