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andrew1111
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Can't register online - no security question

Hi

I have received a new Virgin pay as you go SIM from Carphone Warehouse. I have obtained the PAC code from my previous provider and am attempting to transfer this across, but calling 789 (as advised) just redirects me to the online FAQ which is unhelpful.

I have attempted to register for an account to do this online, but when I try to register as a new user it asks me to answer a 'security question' which is blank and which I have not set up. When I say I don't know the answer, it tells me to call 789 again.

I understand that this is a known issue, so please could somebody get in touch?

Many thanks

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Emma_C
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Re: Can't register online - no security question

Hi Andrew1111, 

Thanks for your post and welcome to our community. 

Very sorry you're having some trouble registering for the online account as well as bringing your number over. 

We can certainly help from here, I'll just need to pop you a personal message and grab some details. 

I look forward to hearing back from you soon.

Emma_C - Forum Team
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