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Re: Can't register online - no security question

Hi

I've had a phone with Virgin Mobile for a year or so now, and i'm trying to register my account online so i can log in and check stuff on my account.

When i go to register it asks me for a Security Answer, that i don't remember setting when i started the contract. To make matters worse, the bit where the question should be is completely blank, so if i have set one i have no idea what it wants as an answer.

What can i do to change this and let me register?

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Message 62 of 105
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Re: Can't register online - no security question

Hi Shapatti,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about the issues you've had with this. 

 

Normally your security answer would be the same that you would use when passing data protection when speaking with the team. We do recommend putting the answer in full CAPS. 

 

^Martin

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Message 63 of 105
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Re: Can't register online - no security question

Hello,

I've been experiencing the exact same problem.

How can I solve the issue?

Many thanks

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Message 64 of 105
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Re: Can't register online - no security question

HI anacontente, can you try the memorable word - Chris

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Message 65 of 105
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Re: Can't register online - no security question

Hello,

I am also having the same trouble. I cannot answer the security question because it is blank. I set up this in carphone warehouse which could be the issue. Can someone message me to help me out please. 

Thanks. 

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Message 66 of 105
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Re: Can't register online - no security question

Hey jamstock97,

 

I can look into this for you and get into your account, to get you back into your online account.

I will pop over a private message so that we can pass account security and look into this.

 

 

Regards

Steven_L

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Message 67 of 105
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Re: Can't register online - no security question

Hello

I have a Oomph SIM 5GB sim card as well and unable to register it due to the missing Security Question

please could you help me?

I tried calling 789 but due to the COVID-19 I cannot talk to anyone or there are big delays.

Thank you

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Message 68 of 105
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Re: Can't register online - no security question

I have the same problem too, can somebody help.

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Message 69 of 105
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Re: Can't register online - no security question

Hi saleng72, 

 

Welcome to our community forums! 

I am really sorry to hear you're having trouble setting up your online account. The answer to your security question is the same word we ask you for characters of when you get in touch. If you can't remember it or still having problems registering your account please let us know and we can look into this for you 🙂 

Many thanks, 

 

Hetty_R
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Message 70 of 105
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Re: Can't register online - no security question

Thanks for the quick response, I tried my maiden name but still not work.
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