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Message 41 of 105
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Re: Can't register online - no security question

Good Afternoon to all whom it may concern,

 

When you sign up to our mobile services you would be required to set up a password with whoever sold you the tariff and this is the memorable word (also known as password) that you would issue to our Mobile team over the phone.

 

The blank security question is the 'Hint' that you're offered when you call into our Mobile team

 

Kindest regards,

 

David_Bn

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Message 42 of 105
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Re: Can't register online - no security question

@David_Bn

These people have taken out a Oomph package (which includes a SIM) or purchased a SIM-ONLY from Carphone Warehouse.

Your sales people who are selling the Oomph packages do not set-up a security question/password for the SIM/mobile side when purchasing a Oomph package, their Broardband security question/password will not work to set-up the mobile online account.

There is nothing setup between Virgin and Carphone Warehouse to arrange a security question/password to be setup at sale point.

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Message 43 of 105
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Re: Can't register online - no security question

In response to what you said I just tried the p/w I set when setting up my Oomph package as the 'security answer'...it worked and I could continue registration!

It leads me to wonder how these are being stored though and I would recommend changing them to be on the safe side.
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Message 44 of 105
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Re: Can't register online - no security question

Definitely not working for me, it's asking me to enter my Mother's Maiden Name (not the question I selected when I signed up for broadband, which included this Oomph sim). Tried answering it, also the answer to my actual security question, and the password for my Virgin Media account. None worked.

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Message 45 of 105
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Re: Can't register online - no security question

I cannot register either, sim came with an Oomph bundle, and the password/ security questions that I used to set up My VM account will not work, the security question area is just blank.

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Message 46 of 105
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Re: Can't register online - no security question

Hi Chris,

Thanks for using the forums to get this issue looked into.

It's an easy thing to fix as long as we go into a PM, I'll need to log you into your account from my side using a dummy word. 

I'll send you a PM now.

Speak soon.

Megan_L

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Message 47 of 105
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Re: Can't register online - no security question

Hi Megan

Thanks for sorting it out. 

Chris

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Message 48 of 105
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Re: Can't register online - no security question

Im glad we got this sorted for you Chris 🙂

If theres anything else you need in future, pop straight back on here and create a new post. We're always here to help.

Megan_L

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Message 49 of 105
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Re: Can't register online - no security question

Can you sort mine out too? 😛 I think there are other people in this thread who never got their issue resolved too further back!
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Message 50 of 105
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Re: Can't register online - no security question

Hi

I am experiencing the same issue with a security question, can someone pls help me to register my account?

Thanks

Omar

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