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Message 31 of 105
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Re: Can't register online - no security question

Hi lixiaogang,

 

Thanks for your post and reaching out to us at the Community Forums,

As part of the sign up process: online, in-store or phone, there would have been a point where the sign up/system will require security being set up as part of data protection compliance. You will need to input the answer to what security word or phrase you had set up. Hope this helps.

 

Cheers,

Corey C

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Message 32 of 105
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Re: Can't register online - no security question

Hi,

This is my first time that try to use virgin media.  I am now registering the mobile account. The problem is that I had never setup a security question.

How to setup a security question?

Thanks,

Gang

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Message 33 of 105
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Re: Can't register online - no security question

Cheers for replying, Lixiaogang,

 

No worries, I'll send you a PM.

 

Thanks,

Corey C

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Message 34 of 105
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Re: Can't register online - no security question

Happy to help, Lixiaogang.

 

With your details updated, you shouldn't have any problems registering your mobile account online now. But if you do then give us a shout.

 

Cheers,

Corey C

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Message 35 of 105
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Re: Can't register online - no security question

Hi Corey,

I have just purchased a Virgin Media mobile plan via Carphonewarehouse, and did not realise at any point did I put in a security question there. Now I am facing the same problem as the previous posters, where I am stuck at the security question/asnwer step when creating a Virgin Media mobile account, could you please help? Please let me know what info do you need from me.

Many thanks in advance.

Best regards,
wrenwin

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Message 36 of 105
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Re: Can't register online - no security question

have the same problem. 

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Message 37 of 105
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Re: Can't register online - no security question

Hi, I have the same problem, mine is an oomph sim. I have called 789, rather the 0345 number but can only wait in the queue for so long, plus this is not urgent really, can this be dealt with here?

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Message 38 of 105
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Re: Can't register online - no security question

Same problem here... Can someone assist please?

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Message 39 of 105
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Re: Can't register online - no security question

Hi All,

I have the same issue, I cannot register in my Virgin Mobile account as is asking a question in blank and I never before set up any safety question for my mobile account. I got a Virgin Media Broadband pack including Oomph SIM.

The problem is that if you do not have a question set up, you should call to the 789. But now with the coronavirus issue there is no chance to speak with any advisor. I am stuck in this situation and I need to access to my account for keeping my previous number and enter the PAC provided by my old mobile provider.

Hopefully someone can assist me on this.

Thanks

Kind regards,

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Message 40 of 105
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Re: Can't register online - no security question

Same issue here. Just gone to register an account for the sim I received with my broadband deal. Asking me to enter a Security answer with no question displayed.

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