Thanks for your post and reaching out to us at the Community Forums,
As part of the sign up process: online, in-store or phone, there would have been a point where the sign up/system will require security being set up as part of data protection compliance. You will need to input the answer to what security word or phrase you had set up. Hope this helps.
I have just purchased a Virgin Media mobile plan via Carphonewarehouse, and did not realise at any point did I put in a security question there. Now I am facing the same problem as the previous posters, where I am stuck at the security question/asnwer step when creating a Virgin Media mobile account, could you please help? Please let me know what info do you need from me.
I have the same issue, I cannot register in my Virgin Mobile account as is asking a question in blank and I never before set up any safety question for my mobile account. I got a Virgin Media Broadband pack including Oomph SIM.
The problem is that if you do not have a question set up, you should call to the 789. But now with the coronavirus issue there is no chance to speak with any advisor. I am stuck in this situation and I need to access to my account for keeping my previous number and enter the PAC provided by my old mobile provider.