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Message 21 of 105
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Re: Can't register online - no security question

I'm glad we could get this sorted out for you MaguireB46 🙂 

 

If you need anything else, do let us know.

 

Thanks

 

Melissa 

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Message 22 of 105
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Re: Can't register online - no security question

Good afternoon,

I have the same problem to register. 

Thank you.

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Message 23 of 105
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Re: Can't register online - no security question

Hi Lisandru,

 

Thank you for reaching out to us in our community and welcome, I am sorry to hear you have been unable to register for an online account, what errot are you getting, are you trying to sign up with an email already being or been used for a online account ?

 

Kind regards

 

Paul.

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Message 24 of 105
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Re: Can't register online - no security question

Hi,

I have a mobile plan with VM that I ordered on Carphonehouse.

When I want to create an account I am asked a security question but nothing is displayed.

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Message 25 of 105
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Re: Can't register online - no security question

Hi Lisandru, 

Thanks for using the forums to get this issue sorted out, if you know the password that you use when you speak with us over the phone, please type that in and continue. Let me know if that helps. 

If you don't know the password let me know as well, I'll try to help further 🙂

Thanks,

Megan_L

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Message 26 of 105
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Re: Can't register online - no security question

Hi,

I don't have a login or password.

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Message 27 of 105
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Re: Can't register online - no security question

That's alright I can still help 🙂 

I'll need to try and register you on our side using your preferred Email if that's alright? I'll use a dummy password first which I'll give to you over PM, then once you're in you can change it to your own. 

I'll send you a PM now so we can get started. 

Speak soon.

Megan_L

 

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Message 28 of 105
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Re: Can't register online - no security question

Hi Lisandru, 

I'm glad we got it sorted with the Dummy password! 

If you need anything else please just let me know on a new thread, otherwise - I hope you have a lovely weekend 🙂 

Megan_L

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Message 29 of 105
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Re: Can't register online - no security question

Hi ,

I tried to register account but was asked to answer security question which I've never set up, please help.

Thank you

LC

 

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Message 30 of 105
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Re: Can't register online - no security question

Hi ,

I have a new Oomph 5GB SIM.

I am registering mobile account now but is asked to answer security question which I've never set up (empty there). It will be very grateful if you can help.

Thank you.

G.Li

 

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