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Message 11 of 105
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Re: Can't register online - no security question

Hello, 

 

Unfortunately I don't remember, but I don't think so because I just transferred my number to you. 

 

Regards

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Message 12 of 105
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Re: Can't register online - no security question

Thanks for confirming Aymn3030. I''ll send you a Private Message so I can take a look into your account registration for you.

 

Please reply back to it so I can help.

 

Thanks,

 

Lisa

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Message 13 of 105
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Re: Can't register online - no security question

I also have the same issue- my sim was setup by Carphone Warehouse. Please can someone message me to setup the security answer and register for online services?

Thanks

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Message 14 of 105
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Re: Can't register online - no security question

Hi Helencole789,

 

Welcome to our forums and thank you for reaching out. I'm sorry that you've had trouble registering for a MyVM account, we can certainly look to get this sorted for you.

 

I'll send you a private message now to confirm a few details, please head to the purple envelope in the top right corner to respond.

 

Thanks,

Rachael

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Message 15 of 105
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Re: Can't register online - no security question

Thanks again for joining us for  a private conversation, Helencole789. I'm really glad we've been able to resolve this issue for you.

 

Please don't hesitate to get back in touch with any future queries regarding your account or services.

 

Thanks,

Rachael

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Message 16 of 105
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Re: Can't register online - no security question

Hey. I too was setup by Carphone Warehouse and have no security question. Any help much appreciated.

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Message 17 of 105
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Re: Can't register online - no security question

Hi J_052,

 

Thanks for posting here and welcome 🙂

 

Sorry you're also having the same problem with no security question set up when you've taken out the deal at Carphone Warehouse. 

 

I'd like to help you get this sorted out and so I'll pop you a private message now.

 

Thanks

 

Melissa 

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Message 18 of 105
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Re: Can't register online - no security question

I'm glad to hear this is all working for you now and you're able to log in now we've updated the account 🙂 

 

Thank you,

 

Melissa 

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Message 19 of 105
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Re: Can't register online - no security question

I have been asked to enter digits from my security answer but I have never set one I just transferred my number to you. 

how can I set up security question/answer

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Message 20 of 105
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Re: Can't register online - no security question

Hi MaguireB46,

 

Thanks for posting in the community and welcome 🙂

 

Apologies that you're not aware of a security question being set up on your account so this is hindering you to register for an online account. 

 

When you first took out the services with us, you should have been asked to set up a memorable word incase you need to speak to us so we can clear security.

 

If you're not aware of this being done, then please pop me a private message and I'll be happy to help.

 

Thanks

 

Melissa 

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