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Re: Can't register online - no security question

I have the same problem. I never received one of the new replacement SIMs that are being issued, as it was sent to an incorrect address. I'm therefore trying to create a new mobile account to register my correct address.

I tried using the forgotten email address/password option, but it informs me there is no account linked to my phone number and asks me to create a new account. I'm then asked for a security question which was never set up, and told to call the helpline. The helpline has a recorded message stating demand is higher than usual due to the COVID-19 situation, so after a few minutes I gave up.

I received another text message from Virgin this morning stating any existing older SIMs would be turned off at some point in the near future, so would like to get this sorted sooner rather than later! If anyone on here can help me out it would be appreciated!!

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Message 142 of 281
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Re: Can't register online - no security question

i'm having the same problem as most people here i've signed up for the Oomph sim. when i come to register for my account online it's asking for a security question.  but i haven't set on up for my sim

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Message 143 of 281
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Re: Can't register online - no security question

Hi bradders, 

not sure if it will work for you, but when I set mine up I used the same email address as the one for My Virgin Media, and I capitalised the first letter of my normal password. It then let me go ahead and register.

Hope it works for you.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Message 144 of 281
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Re: Can't register online - no security question

Hey Dave,

i tried that plus my details for my virgin media account but no luck. 

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Message 145 of 281
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Re: Can't register online - no security question

Sorry Bradders,

I must have been extra lucky.

Best bet is to sit tight and wait  for a member of the Forum Staff to pick this up for you

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Message 146 of 281
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Re: Can't register online - no security question

Hi Bradders_90

thank you for your post and welcome to forums 🙂

I am sorry you are having issues logging into your mobile account 

I can take a look at this for you, I will pop you over a private message, just keep an eye open for the purple envelope 🙂

Thanks,

Zoie

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Message 147 of 281
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Re: Can't register online - no security question

Hey,

i've still received any message to my inbox re this 🙂

Thanks

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Message 148 of 281
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Re: Can't register online - no security question

Hi Bradders_90. 

So sorry that you've not had a personal message from us yet, this is disappointing and will be looked into. 

I'll pop you a message now and we'll take it from there. 

Thanks. 

Emma_C - Forum Team
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Message 149 of 281
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Re: Can't register online - no security question

Thanks for letting me help with this Bradders_90 and for bringing this to our attention, we're always here if you need anything else 🙂 

Emma_C - Forum Team
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Message 150 of 281
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Re: Can't register online - no security question

Hi, I’m having the same problem as most people here, I signed up for the Oomph sim, but when i come to register my account online it's asking for a security question but I have never set one up. I rang 789 but it told me to go to the website, so I need some help.

Thanks

James

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