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Can’t register online- asking for security question

I received my SIM card yesterday after ordering a bundle online. I used my PAC code during the order but when I received my sim it was giving me a new number instead of transferring the number. 
I then tried to register to mobile accounts but is asking for a security question. I haven’t been asked for one and I wouldn’t be having this problem if the number had been changed when I filled in the details. 

How do I get in to mobile accounts to change my number?

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Re: Can’t register online- asking for security question

Hi Theparsrule1,

 

Thanks for your post and welcome to the community.

 

I'm sorry your number didn't transfer over when you requested it and you've been having problems setting up your online account.

 

It looks like you've had a chat with our team since posting, so I'm hoping this is all now resolved?

 

Do let me know if you still need any help.

 

Thanks

 

Melissa

 

 

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