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Hooperp5b
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Can't register online as don't have answer to security question

Hi

I have purchased a Virgin Mobile sim only contract from Carphone Warehouse. I wish to keep my old phone number and I have the necessary PAC code. I was advised by Carphone Warehouse to simply enter this code on your website. However, it seems that I have to register for a Virgin Mobile account in order to do this. When I try to do this it asks for an answer to a security question which I don't have! This wasn't mentioned by Carphone Warehouse.

Please could you resolve this for me.

Many thanks.

 

 

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Hooperp5b
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Re: Can't register online as don't have answer to security question

Hi

This has now been resolved over the phone.

Many thanks.

 

 

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