Virgin Media Community

[superesther]

I try to register on my online account but they ask the answer to a security question. I haven't set up a security question plus there is no question on display for me to answer. 

I would like to register to accesse to all the service, thanks!

[Beth_G]

Hi superesther,

Thanks for your post and welcome to the community!

I'm sorry that you've been having some issues when trying to set up your online mobile account. This is something I can certainly help with.

Let me know if you are still seeking some help with this and I'll pop you a quick PM and get a security question and answer set up for you.

Many thanks,

Beth

[superesther]

Hello Beth!!

Yes I am still trying to create an account and it would be great to have your help!

Thank you so much!

[Martin_N]

Hi superesther,

Our apologies for the difficulty you're having with this. 

I will private message you concerning this. 

^Martin