Menu
Reply
emmab250
  • 2
  • 0
  • 0
Joining in
170 Views
Message 1 of 4
Flag for a moderator

Can't register on Virgin Mobile account

Hi, I bought a new phone on a Virgin Media contract from mobiles.co.uk 

I need to transfer my number but I can't register for a mobile account and there is no answer on the Customer Care line. 

I have not registered before.  On the register page, it says it will ping you a code to the mobile but this does not happen. Once the mobile number is entered it takes you to another page asking for an answer to a security question.  The security question is not there and I have not registered previously so there wouldn't be any answers anyway. 

Thanks

0 Kudos
Reply
Zoie_P
  • 2.47K
  • 117
  • 196
Forum Team
Forum Team
122 Views
Message 2 of 4
Flag for a moderator

Re: Can't register on Virgin Mobile account

Hi Emmab250,

thanks for your post 🙂

I am sorry to hear you are having issues with your mobile account, have you managed to get through our team since your post?
thanks,

Zoie

0 Kudos
Reply
ScottMoreton
  • 3
  • 0
  • 0
Joining in
119 Views
Message 3 of 4
Flag for a moderator

Re: Can't register on Virgin Mobile account

I'm having the exact same issues and have been unable to speak with anyone through the phone numbers provided (789 etc)

Any advice would be greatly appreciated as I've run out of ideas

 

0 Kudos
Reply
Zoie_P
  • 2.47K
  • 117
  • 196
Forum Team
Forum Team
107 Views
Message 4 of 4
Flag for a moderator

Re: Can't register on Virgin Mobile account

Hi Scott,

thanks for your post. Is this a new phone contract? Are trying to transfer your mobile over as well.

Thanks,

Zoie

0 Kudos
Reply